Service

If you are not 100% satisfied with your product, you are of course welcome to return it! You send back the unused product along with the completed return form using the return shipping note that you received in your package. Please note that you cannot leave the package in a mailbox but it must be handed in to the nearest service point.

Attention to US and UK customers: You also need a commercial invoice to return your order! You did receive the commercial invoice inside the packaging at delivery. Please put it on the outside of the package next to the return label when returning. If you are missing the commercial invoice, please send us an email at hello@boccabits.com and we will help you.

Once we have received and processed your return, we will refund with the same payment method used for the purchase. We will deduct a return fee according to the below table from the repayment. It should normally take a maximum of 10 days from the time you send in your return until we receive and process it.

The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.

Note that if you want to change the product, report “Change” on the return form and then place a new order on the website.

• You have the right to return 30 days after receiving your goods.
• The product must be unused and have all labels left.
• You will be refunded in the same way you chose to pay.
• The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.
• We will take a return fee according to the below table which will be deducted from the refunded amount.
• You as a customer are responsible for the item until it arrives at our warehouse.

Contact our customer service at hello@boccabits.com and we will assist you. Please avoid sending the package without our return label, then we are not able to track your package if there would be problems during transportation.

We do not handle any changes at this time, so if you want to exchange an item, you return using the return form and return shipping label, and then place a new order on our website. If you place your new order within 3 days, you can contact our customer service for a code that will give you free shipping on your new order if you do not reach the free shipping limit.

As soon as we have received and processed the product that you have sent back we’ll refund using the same payment method as in the purchase. We will deduct a return fee according to the below table before we refund you. It should normally take a maximum of 10 days from the time you send in your return until we receive and process it.

The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.

If your product is in any way defective, please contact our customer service at hello@boccabits.com and we will help you. Prepare by taking pictures of the product.

You can choose to pay with Stripe, Apple Pay or Google Pay. Depending on the country you’re shopping from, you may have access to additional payment options. Simply explore your choices at the checkout to find the option that suits you the best!

Within an hour it should normally be in your inbox. Sometimes it ends up in the junk mail, so take a look there too! If you still can’t find it, contact us at hello@boccabits.com.

You will receive a delivery confirmation for the e-mail you specified when you made the purchase as soon as the order is sent from our warehouse. If you have not received a delivery confirmation or cannot find it, you are of course welcome to contact us at hello@boccabits.com.

So far we ship to all EU countries, UK and the US.

It depends on your country of residence. Small packages are normally delivered directly to your mailbox by the national mail service while larger packages are delivered by DHL or UPS depending on country. Take a look at the tracking link in your order confirmation to see how your package will be delivered.

To choose the right size bit for your horse, you need to measure the width of your horse’s mouth. You can do this by using a soft measuring tape from one corner of the mouth to the other, over the lips. Add about a half-inch to the measurement for snaffle bits and a bit less for curb bits to ensure a comfortable fit.

There are many types of horse bits, but the most common can be categorized into two main groups: snaffle bits and curb bits. Snaffle bits work directly on the horse’s mouth without leverage, while curb bits use leverage and act on the mouth, chin, and poll. Within these categories, there are numerous variations based on shape, material, and action.

A comfortable horse will accept the bit by chewing slightly and salivating, indicating relaxation. If the horse is opening its mouth, trying to spit out the bit, or showing signs of discomfort, the bit may not be the right size, style, or shape for your horse.

Snaffle bits are generally used for everyday riding and training due to their direct action and mild effect. Curb bits, with their leverage action, are often used for more refined control in specific disciplines or with horses that require a stronger bit due to their training level or behavior.

Bits should be cleaned after every use to remove saliva, food particles, and dirt. You can wash them with warm water and mild soap, then dry them thoroughly. Regular checks for wear and damage are also important to ensure the safety and comfort of your horse.

When transitioning to a new bit, it’s important to do so gradually. Start by introducing the bit during ground work to allow your horse to get used to the feel. Then, proceed with short riding sessions, closely observing your horse’s reaction and comfort. Adjustments may be necessary depending on the horse’s response.